Text Expander for Customer Support Teams

How it works

From repetitive replies to instant answers

No setup, no account. Save a response, give it a shortcut, and expand it anywhere you do support.

Built for support inboxes

Save your best responses once — refund policies, troubleshooting steps, greetings and closing lines, all with formatting intact.

Create simple shortcuts like /refund, /shipping or /greeting — whatever makes sense to your team.

Type anywhere, expand instantly in Zendesk, Gmail, Intercom, Help Scout, live chat or social — any web-based support tool.

Everyone stays on-brand — share your team's response library so every reply sounds consistent.

Use cases

Common support shortcuts teams save

A starting set of snippets support teams reach for every day.

Greetings & closings

hi// "Hi [name], thanks for reaching out! I'm happy to help with…"

thanks// "Thanks for your patience while we looked into this…"

close// "Is there anything else I can help you with today?"

Policies & procedures

refund// Full refund policy with steps and timeframes

shipping// Shipping information and estimated delivery times

cancel// Cancellation process and what to expect

Troubleshooting steps

reset// Password reset instructions with screenshots

loginhelp// Step-by-step login troubleshooting

common// Most common fixes for frequent issues

Status updates

looking// "I'm looking into this now and will update you within…"

escalate// "I've escalated this to our technical team…"

resolved// "This has been resolved. Here's what happened…"

Features

Everything a support team needs

Powerful where it counts, simple where it matters.

Respond in seconds, not minutes

Stop retyping common answers. Type /shipping and your full policy appears instantly — without cutting quality.

Organize messages by topic

Tag responses by category — refunds, technical, billing, onboarding — and find the right answer with quick search (Ctrl+Space).

Share across your team

Export your response library and share it with teammates. New agents import the same shortcuts and get up to speed instantly.

Keep formatting intact

Save responses with bullet points, bold text and proper structure. Your tickets look professional every time — no reformatting.

Works across every platform

Zendesk, Gmail, Intercom, Help Scout, Facebook, Twitter DMs — if it's web-based, your shortcuts work there.

Smart cursor positioning

Set where your cursor lands after expansion — perfect for dropping in names, order numbers or specific details.

Private & secure

Your responses stay on your device. No third-party servers, no data leaks — ideal for sensitive customer information.

Reviews

Support teams love it

We used to rewrite the same answers all day. Now our team replies in seconds and every response sounds like one brand voice.

Onboarding new agents is faster. They import our shortcut library and immediately use the same policies and tone.

Works everywhere we do support: Zendesk, Gmail and live chat. It keeps formatting intact and saves minutes on every ticket.

Simple, private and reliable. No more copying from docs or digging for the latest refund policy.

Pricing

Start free. Upgrade if you want more.

Everything you need to get going is free. Plus unlocks power features for €1.99/mo.

Free

€0forever

Everything you need to start typing less.

Add to browser

Unlimited shortcuts
Import & export
Use on 2 devices per email
Email support

Frequently asked questions

Yes, if it's web-based. Confirmed working: Zendesk, Gmail, Intercom, Help Scout, Freshdesk, and social platforms (Facebook, Twitter, LinkedIn). It's a Chrome/Firefox extension, so it works wherever you can type in your browser.

Yes. Anyone on your team can export their shortcut library as a file and share it; teammates import it into their own extension. Great for onboarding new agents and keeping responses consistent. (Real-time team sync isn't currently supported.)

Free supports up to 300 characters per shortcut, with an unlimited number of shortcuts — perfect for short responses. Plus removes all limits, ideal for detailed policies and multi-paragraph responses.

Yes. Plus includes smart cursor positioning — set where your cursor lands after expansion, so you can drop in customer names, order numbers or specific details while keeping the core response consistent.

Your shortcuts are stored locally in your browser. Nothing is sent to our servers and no customer data is exposed — ideal for teams with privacy or compliance requirements.

Update it once in your library, then export and reshare with your team. Everyone imports the updated version — it takes less than a minute to keep the whole team aligned.

Get your support team responding faster.

Start with the free version and a 7-day Plus trial. See how much time it saves, then upgrade when you need unlimited length and team sharing.

Add to Chrome — free

Add to Firefox

4.9 · Free forever · No account needed

Reply faster,stay on-brand.