Text Expander for Customer Support Teams
Respond faster, stay consistent, and maintain your brand voice across every platform.
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Respond faster, stay consistent, and maintain your brand voice across every platform.
Start Free - no credit card required
⭐⭐⭐⭐⭐ 4.6/5 stars on Chrome Web Store
Privacy-focused - your data stays local
Responsive support - real humans, quick replies
Save your best responses once: Refund policies, troubleshooting steps, greeting templates, closing lines - store them all with proper formatting
Create simple shortcuts: Like /refund or /shipping or /greeting - whatever makes sense to your team
Type anywhere, expand instantly: Works in Zendesk, Gmail, Intercom, Help Scout, live chat, social media - any web-based support tool
Everyone stays on-brand: Share your team's response library so everyone sounds consistent
hi// - "Hi [name], thanks for reaching out! I'm happy to help with..."
thanks// - "Thanks for your patience while we looked into this..."
close// - "Is there anything else I can help you with today?"
refund// - Full refund policy with steps and timeframes
shipping// - Shipping information and estimated delivery times
cancel// - Cancellation process and what to expect
reset// - Password reset instructions with screenshots
loginhelp// - Step-by-step login troubleshooting
common// - Most common fixes for frequent issues
looking// - "I'm looking into this now and will update you within..."
escalate// - "I've escalated this to our technical team..."
resolved// - "This has been resolved. Here's what happened..."
Stop retyping common answers. Type /shipping and your full shipping policy appears instantly. Cut response time without cutting quality.
Tag responses by category: refunds, technical support, billing, onboarding. Find the right answer in seconds with quick search (Ctrl+Space).
Export your response library and share it with teammates. Everyone imports the same shortcuts. New agents get up to speed instantly. Maintain consistency without micromanaging.
Save responses with bullet points, bold text, and proper structure. Your tickets look professional every time - no reformatting needed.
Zendesk, Gmail, Intercom, Help Scout, Facebook messages, Twitter DMs - if it's web-based, your shortcuts work there. Stop maintaining separate templates for each tool.
Set where your cursor lands after expansion. Perfect for adding customer names, order numbers, or specific details while keeping the core response consistent.
Your responses stay on your device. No third-party servers. No data leaks. Perfect for teams handling sensitive customer information.
We used to rewrite the same answers all day. Now our team replies in seconds and every response sounds like one brand voice.
Onboarding new agents is faster. They import our shortcut library and immediately use the same policies and tone.
Works everywhere we do support: Zendesk, Gmail, and live chat. It keeps formatting intact and saves us minutes on every ticket.
Simple, private, and reliable. No more copying from docs or digging for the latest refund policy.
Yes, if it's web-based. Confirmed working: Zendesk, Gmail, Intercom, Help Scout, Freshdesk, and social media platforms (Facebook, Twitter, LinkedIn). Web Text Expander is a Chrome/Firefox extension, so it works wherever you can type in your browser.
Yes! Anyone on your team can export their shortcut library as a file and share it with others. Team members simply import it into their own extension. This is great for sharing best practices, onboarding new agents with proven responses, or maintaining consistency across your team. You can also keep personal shortcuts separate and only share specific response sets. (Note: Real-time team sync isn't currently supported.)
The Free version supports up to 300 characters per shortcut (with unlimited number of shortcuts). Perfect for short responses. Plus removes all limits, making it ideal for detailed policies, troubleshooting guides, or multi-paragraph responses.
Yes! Plus includes smart cursor positioning. Set where your cursor lands after expansion. This is perfect for adding customer names, order numbers, or specific details while keeping the core response consistent.
Your shortcuts are stored locally in your browser. Nothing is sent to our servers. No customer data is exposed. Perfect for teams with privacy or compliance requirements.
Update it once in your library, then export and reshare with your team. Everyone imports the updated version. It takes less than a minute to keep the whole team aligned.
Start with the Web Text Expander free version (and a free 7-day Plus trial). See how much time it saves. Upgrade when you need unlimited length and team sharing features.