Text Expander for eCommerce Stores
Resolve tickets faster, keep your policy language consistent, and stop rewriting the same shipping, refund, and product replies all day.
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Resolve tickets faster, keep your policy language consistent, and stop rewriting the same shipping, refund, and product replies all day.
Start Free - no credit card required
4.6/5 stars on Chrome Web Store
Privacy-focused - your data stays local
Responsive support - real humans, quick replies
Save your best responses once: Refund policies, shipping replies, return instructions, product FAQs - store them all with proper formatting
Create simple shortcuts: Like refund\ or returnsteps\ or shipdelay\ - whatever makes sense to your team
Type anywhere, expand instantly: Works in Shopify Admin, Gorgias, Stripe, Gmail - any web-based support tool
Everyone stays on-policy: Share your response library so every agent sends the same accurate, on-brand message
Here are real examples of shortcuts eCommerce teams use every day:
refundapproved\ → "Your refund of [amount] has been approved and will appear on your [card type] within 5-7 business days. If you don't see it by [date]..."
shipdelay\ → "Your order has been delayed due to [reason]. Your new estimated delivery window is [date range]. Track your order here: [link]..."
returnsteps\ → Step-by-step return instructions with portal link, packaging requirements, and refund vs. store credit options
restock\ → "This item is currently out of stock. We're expecting a restock around [date]. Join the waitlist here: [link] and we'll email you instantly..."
productfaq\ → "Great question! [Product name] is [key specs/features]. It's compatible with [X] and works best for [use case]..."
altproduct\ → "We don't currently carry exactly that, but [alternative product] is very similar and available now. Here's what makes it a great match..."
launchannounce\ → "We're excited to announce [product/collection] is now live. Here's what's new: [highlights]. Shop now and use code [DISCOUNT] for [X]% off your first order..."
discountreply\ → "Great news - you're eligible for [discount]. Use code [CODE] at checkout. Valid until [date] and applies to [products/categories]..."
hashtags\ → Saved set of campaign or niche hashtags ready to paste into any post or ad - e.g. "#[brand] #[niche] #[campaign] #[product] #[audience]..."
wholesaleinquiry\ → "Thanks for your interest in stocking [brand]! Our minimum order quantity is [X] units. Here's our wholesale catalogue and pricing: [link]..."
tradeaccount\ → "To open a trade account, please complete our application here: [link]. We'll review it within [X] business days and follow up with your account details..."
moqreply\ → "Our standard MOQ is [X] units per SKU. For orders above [X] units we can offer [discount/terms]. Happy to discuss what works for your volume..."
supplierorder\ → "Please confirm receipt of purchase order #[number] for [items]. Expected delivery: [date]. Flag any stock issues or delays by [date] so we can adjust..."
inventoryupdate\ → Internal stock note template for flagging low inventory, reorder quantities, and expected restock dates across product lines
teamhandover\ → "Handover notes for [date range]: open tickets [X], pending refunds [X], flagged orders [X]. Priority items for next shift: [list]..."
Save your refund, shipping, return, and product FAQ replies - as many as your team needs, free. No limits on how many scenarios you cover.
Export your shortcut library and share it with every agent in one file. New hires start using the same approved policy language from their first ticket. No more improvised replies drifting from your actual terms.
Save multi-step return instructions, refund processes, and policy explanations with bullet points and structure intact. Every ticket looks professional - no cleanup after expansion.
Your cursor lands exactly where agents need to fill in the order number, customer name, or tracking link after a shortcut expands. The policy language stays untouched - only the variable details get filled in.
Organize shortcuts by ticket type - refunds, shipping, returns, product questions. Agents find the right reply in seconds, even under high ticket volume.
Spot a reply worth saving mid-shift? Right-click and save it as a shortcut without leaving the queue. Build the library as the team handles real tickets.
* available on Plus for as low as €1.99/month
Refunds and shipping delays used to eat half my day. Now I type refundapproved\ or shipdelay\ and the message is ready. Tickets close faster and the wording stays right.
We share one library across the whole support team. Every reply uses our policy language, no matter who's on shift. Onboarding new agents is finally painless.
Works in Shopify Admin, Gorgias, and Gmail the same way. Wholesale inquiries and supplier emails all use the same shortcuts. One tool covers the entire back office.
Black Friday used to be chaos. With our return and discount shortcuts saved, the team handled the volume without rewriting anything from scratch.
Yes. It works in any web-based tool where you can type. Confirmed working: Shopify Admin, Wordpress/WooCommerce, Stripe, Gmail, and Meta Business Suite. Web Text Expander is a Chrome/Firefox extension - no integration required.
Yes. Export your shortcut library and share it with your team. Everyone imports it into their own extension and immediately has access to the same policies, reply templates, and tone. New agents get up to speed instantly. (Note: Real-time sync isn't currently supported.)
The free version supports up to 300 characters per shortcut - fine for short replies and status updates. The Plus plan removes all limits, which is what you'll want for full return policies, multi-step troubleshooting replies, or detailed product FAQs.
Yes. The Plus plan includes smart cursor positioning - you set where the cursor lands after expansion, so agents can fill in order numbers, customer names, or tracking links without touching the rest of the message.
Your shortcuts are stored locally in your browser. Nothing is sent to external servers. No customer names, order details, or payment information is ever transmitted or logged.
Running an eCommerce store means juggling support tickets, supplier emails, wholesale inquiries, promo launches, and shift handovers - often across multiple tools at once. Web Text Expander keeps your most-used messages one keystroke away, whether your team is clearing a refund queue in Gorgias, confirming a supplier order in Gmail, or sending a wholesale catalogue to a new buyer. Policy language stays consistent, new team members get up to speed instantly, and nothing gets rewritten from scratch during a peak season rush.
Start with the Web Text Expander free version (and register for a free 14-day Plus trial, no card required). See how much time it saves. Upgrade when you need unlimited template length and advanced features.