For eCommerce stores

Resolve tickets faster,
stay on-policy.

Resolve tickets faster, keep your policy language consistent, and stop rewriting the same shipping, refund, and product replies all day.

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Privacy-focused — your data stays local
Responsive support — real humans, quick replies
How it works

From repetitive replies to instant answers

Save a response, give it a shortcut, and expand it anywhere your team does support.

Built for eCommerce inboxes

Save your best responses once — refund policies, shipping replies, return instructions, product FAQs, all stored with proper formatting.

Create simple shortcuts like refund\, returnsteps\ or shipdelay\ — whatever makes sense to your team.

Type anywhere, expand instantly in Shopify Admin, Gorgias, Stripe, Gmail — any web-based support tool.

Everyone stays on-policy — share your response library so every agent sends the same accurate, on-brand message.

Use cases

Common shortcuts eCommerce teams save

Here are real examples of shortcuts eCommerce teams use every day.

Customer Support

refundapproved\ "Your refund of [amount] has been approved and will appear on your [card type] within 5-7 business days. If you don't see it by [date]…"
shipdelay\ "Your order has been delayed due to [reason]. Your new estimated delivery window is [date range]. Track your order here: [link]…"
returnsteps\ Step-by-step return instructions with portal link, packaging requirements, and refund vs. store credit options

Product & Inventory

restock\ "This item is currently out of stock. We're expecting a restock around [date]. Join the waitlist here: [link] and we'll email you instantly…"
productfaq\ "Great question! [Product name] is [key specs/features]. It's compatible with [X] and works best for [use case]…"
altproduct\ "We don't currently carry exactly that, but [alternative product] is very similar and available now. Here's what makes it a great match…"

Marketing & Promotions

launchannounce\ "We're excited to announce [product/collection] is now live. Here's what's new: [highlights]. Shop now and use code [DISCOUNT] for [X]% off your first order…"
discountreply\ "Great news - you're eligible for [discount]. Use code [CODE] at checkout. Valid until [date] and applies to [products/categories]…"
hashtags\ Saved set of campaign or niche hashtags ready to paste into any post or ad - e.g. "#[brand] #[niche] #[campaign] #[product] #[audience]…"

Wholesale & B2B

wholesaleinquiry\ "Thanks for your interest in stocking [brand]! Our minimum order quantity is [X] units. Here's our wholesale catalogue and pricing: [link]…"
tradeaccount\ "To open a trade account, please complete our application here: [link]. We'll review it within [X] business days and follow up with your account details…"
moqreply\ "Our standard MOQ is [X] units per SKU. For orders above [X] units we can offer [discount/terms]. Happy to discuss what works for your volume…"

Operations & Internal

supplierorder\ "Please confirm receipt of purchase order #[number] for [items]. Expected delivery: [date]. Flag any stock issues or delays by [date] so we can adjust…"
inventoryupdate\ Internal stock note template for flagging low inventory, reorder quantities, and expected restock dates across product lines
teamhandover\ "Handover notes for [date range]: open tickets [X], pending refunds [X], flagged orders [X]. Priority items for next shift: [list]…"
Features

Feature highlights

Powerful where it counts, simple where it matters.

Unlimited Number of Shortcuts

Save your refund, shipping, return, and product FAQ replies - as many as your team needs, free. No limits on how many scenarios you cover.

Share Across Your Support Team

Export your shortcut library and share it with every agent in one file. New hires start using the same approved policy language from their first ticket. No more improvised replies drifting from your actual terms.

Rich Formatting *

Save multi-step return instructions, refund processes, and policy explanations with bullet points and structure intact. Every ticket looks professional - no cleanup after expansion.

Caret Position Control *

Your cursor lands exactly where agents need to fill in the order number, customer name, or tracking link after a shortcut expands. The policy language stays untouched - only the variable details get filled in.

Search by Category *

Organize shortcuts by ticket type - refunds, shipping, returns, product questions. Agents find the right reply in seconds, even under high ticket volume.

Quick Add *

Spot a reply worth saving mid-shift? Right-click and save it as a shortcut without leaving the queue. Build the library as the team handles real tickets.

* available on Plus for as low as €1.99/month

Reviews

eCommerce teams love it

"

Refunds and shipping delays used to eat half my day. Now I type refundapproved\ or shipdelay\ and the message is ready. Tickets close faster and the wording stays right.

"

We share one library across the whole support team. Every reply uses our policy language, no matter who's on shift. Onboarding new agents is finally painless.

"

Works in Shopify Admin, Gorgias, and Gmail the same way. Wholesale inquiries and supplier emails all use the same shortcuts. One tool covers the entire back office.

"

Black Friday used to be chaos. With our return and discount shortcuts saved, the team handled the volume without rewriting anything from scratch.

Pricing

Start free. Upgrade if you want more.

Everything you need to get going is free. Plus unlocks power features for €1.99/mo.

Free
€0forever
Everything you need to start typing less.
Add to browser
  • Unlimited shortcuts
  • Import & export
  • Use on 2 devices per email
  • Email support
Most popular
Plus
€1.99/mo
Billed €23.88 yearly. Save 20%.
Get Plus
  • Everything in Free, plus
  • Unlimited shortcut length
  • Rich text formatting
  • Fillable placeholders
  • Search by category
  • Cursor position control
  • Date placeholders
  • Quick snippet search & quick add

All plans include local, private storage. No credit card required for Free.

FAQ

Frequently asked questions

Yes. It works in any web-based tool where you can type. Confirmed working: Shopify Admin, Wordpress/WooCommerce, Stripe, Gmail, and Meta Business Suite. Web Text Expander is a Chrome/Firefox extension - no integration required.
Yes. Export your shortcut library and share it with your team. Everyone imports it into their own extension and immediately has access to the same policies, reply templates, and tone. New agents get up to speed instantly. (Note: Real-time sync isn't currently supported.)
The free version supports up to 300 characters per shortcut - fine for short replies and status updates. The Plus plan removes all limits, which is what you'll want for full return policies, multi-step troubleshooting replies, or detailed product FAQs.
Yes. The Plus plan includes smart cursor positioning - you set where the cursor lands after expansion, so agents can fill in order numbers, customer names, or tracking links without touching the rest of the message.
Your shortcuts are stored locally in your browser. Nothing is sent to external servers. No customer names, order details, or payment information is ever transmitted or logged.

Cut ticket handle time and keep every agent on the same page.

Start with the free version and a 14-day Plus trial, no card required. See how much time it saves, then upgrade when you need unlimited template length and advanced features.

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